Sr Manager, AI Change Management & AI Literacy Lead

Charles Schwab

  • San Francisco, CA
  • Permanent
  • Full-time
  • 11 hours ago
Your OpportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.At the heart of innovation at Schwab, the AI Strategy & Transformation (AI.x) team is where cutting-edge ideas come to life. Our mission is to develop new and novel artificial intelligence (AI) applications that transform the way Schwab serves its clients, enhancing experiences and driving value across the organization. We don’t just solve today’s challenges—we anticipate tomorrow’s opportunities, pioneering solutions that position Schwab as a leader in financial services innovation.Within the AI.x team, the Strategy & Enablement team serves as Schwab’s central AI business enablement team. We bridge the gap between research, technology, and business units and ensure that AI-powered innovation is integrated seamlessly and strategically throughout the organization. From exploring transformative AI technologies to delivering practical applications, our team is dedicated to empowering every corner of Schwab with the tools, insights, and capabilities to succeed in an increasingly AI-driven world.We are looking for an experienced and innovative Senior Manager to lead our AI Change Management & AI Literacy function, playing a pivotal role in shaping and executing Schwab’s firmwide AI strategy. This role will report to the Director of AI Strategy & Enablement and will be responsible for driving organizational readiness, stakeholder engagement, and process transformation to support AI adoption. You will play a critical role in helping teams embrace AI capabilities and realize measurable business value. The ideal candidate is both technically proficient and business-savvy, with a deep understanding of AI technologies and the broader tech ecosystem.What You’ll Do
  • Strategic Change Management: Design and execute change management strategies, partner with cross-functional teams, and lead communication and training efforts to support AI transformation across business units
  • AI Literacy: Oversee comprehensive company initiatives to deliver training and development on emerging AI technologies, ensuring employees are equipped to utilize these tools responsibly and effectively while fostering engagement with AI's potential
  • Process Integration: Collaborate with business and technology leaders to redesign processes for AI integration and support governance frameworks for responsible AI use
  • Analytics: Track adoption metrics, monitor business impact, and inform continuous improvement for change management effort
  • Leadership: Function as the driving force behind AI change management initiatives, rallying cross-functional teams with domain expertise to enable these initiatives and ensure successful execution
What you’ll gain
  • Be a key driver of Schwab’s AI transformation journey
  • Exposure to cutting-edge AI technologies and enterprise transformation programs
  • Collaborate with a dynamic, forward-thinking team at the forefront of financial services innovation
  • Ability to contribute to strategic change management initiatives, positioning yourself for an impactful career at Schwab
  • Develop your personal brand and key relationships across the different enterprises
What you haveRequired Qualifications
  • A Bachelor’s degree is required
  • 10+ years of experience in change management, business transformation, or digital enablement
  • 3+ years of experience building familiarity with AI technologies, business applications, and implementation roadmaps, preferably for complex and/or regulated business domains
  • 5+ years of experience demonstrating strong knowledge with various change management methodologies
  • 7+ years of demonstrated senior-level communication skills and abilities to craft compelling narratives and deliver effective presentations tailored to executive audiences
  • 7+ years' experience influencing cross-functional stakeholders and championing initiatives across departments
Preferred Qualifications
  • MBA or Master’s in Organizational Psychology, Business, or related field
  • 2–3+ years of experience supporting AI or emerging technology initiatives
  • Certifications in change management or AI strategy
  • Excellent communication, facilitation, and stakeholder engagement skills
  • Strategic mindset with the ability to identify and leverage opportunities for collaboration between Schwab
  • Strong relationship-building and collaboration skills; a team player with experience influencing cross-functional stakeholders and championing initiatives across departments
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

Charles Schwab