Call Center Supervisor

Quadrant

  • Golden, CO
  • $45,000 per year
  • Permanent
  • Full-time
  • 6 hours ago
Call Center Supervisor
Golden, CO
Pay From : $45,000/yrMUST:
Eligible for Public Trust
3+ years of experience in customer service related field
2+ years of experience in Supervisory role
Experience with ordering and tracking supplies
Experience in call center specific environment is desired
Managing schedules and timecard administration experience desired
Strong communication skills both written and verbal
Highly organized with strong attention to detail
Strong customer service skillsDUTIES:
Support agents with procedures and process for complex transactions
Preparation of reports and analyzing data to assist management
Provide technical assistance to clinical specialists such as: * Guiding the clinician through the remote order entry system.
  • Conducting model changes.
  • Device registration.
  • Making serial number changes.
  • Telehealth service entry procedures.
  • Ensuring agents understand and comply with all call center objectives, performance standards and policies.
  • Identifying operational issues and suggesting possible improvements.
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act“.

Quadrant