Physician Experience Manager
DaVita
- USA
- $68,000-112,000 per year
- Permanent
- Full-time
- Develops and maintains strategic relationships with physicians to enhance the admissions process and ensures alignment with DaVita's mission and operational goals.
- Leads the design and implementation of feedback systems such at surveys and focus groups to capture and analyze physician insights.
- Translates physician feedback into strategic initiatives, working closely with clinical and operational leadership to refine admission procedures.
- Partners with technology teams to advocate for and guide admission-related technology enhancements, based on physician input.
- Drives continuous improvement efforts in physician experience, aiming to optimize satisfaction and engagement.
- Analyzes physician feedback data to conduct root cause analysis, identifying key patterns and pain points within the admissions process, and generates comprehensive reports to guide strategic improvements.
- Successfully manages relationships with leaders and teammates at all levels, and influences diverse group of stakeholders through effective communication and strong interpersonal skills
- Serves as a primary point of contact for DaVita Guest Services with key DaVita stakeholder (Office of the Chief Medical Officer, Physician Experience team, Field and Clinical Leaders)
- Exceptional communication skills, with the ability to clearly convey complex information to diverse audiences. Including; organizations business user and the IT requirements and development teams.
- Strong relationship-building skills, with an emphasis on managing stakeholder relationships.
- Proficiency in rudimentary data analysis and the ability to draw insights from data trends.
- Leverages hypothesis-based approach to identify, validate, and quantify opportunities.
- Capability to design and execute effective engagement and feedback strategies.
- Agility to lead and facilitate cross-functional teams to operationalize ideas and initiatives.
- Set priorities and direction for projects. Develop projects structure and direction from initiation, design, development, testing, evaluation, and implementation.
- Bachelors degree in Business, Healthcare Management, or similar required. Masters preferred
- 2-4 years of experience in project management, stakeholder management, healthcare operations preferred.
- A "community first, company second" culture based on Core Values that really matter.
- Clinical outcomes consistently ranked above the national average.
- Award-winning education and training across multiple career paths to help you reach your potential.
- Performance-based rewards based on stellar individual and team contributions.
- A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
- Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here