Food, Beverage & Retail Supervisor

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Provide service of all food and beverage programs in an efficient and friendly manner, and in accordance with Field Station's policies.
• Maintain complete knowledge of and strictly adhere to state liquor regulations, particularly in prohibiting service to minors, intoxicated persons, and drunk driving.
• Provide delivery of guest requested items.
• Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Assist F&B/Retail Manager with placing orders for all food, beverage and select retail products from qualified vendors.
• Process transactions for food, beverage retail and rental sales.
• Fully trained on front desk applications and able to assist Guest Experience team members as necessary.
• Receive and secure products according to the Purchase Order SOP.
• Properly label & date according to comply with applicable state and federal regulations.
• Review, code, approve and submit invoices to Field Station Accounts Payable.
• Maintain up to date data in the POS/Automated Restaurant Software.
• Maintain F&B inventory par levels of all items based upon volume and expiration.
• Manage monthly F&B inventory, and support with Retail Inventory: must be available on the 1st of every month
• Resolve guest complaints and assists with inquiries that relate to Field Station's services, events, directions, local attractions, etc.
• Assist in solving guest billing discrepancies.
• Ensure that food & beverage offerings are on brand and within budget guidelines
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Review daily sales reports, and ensure all transactions have been accounted for. Report all tips.
• Review sales of experiential bookings; assist in meeting and exceeding non-room revenue goals.
• Assist with recruit, interview, hire and onboard new Field Station F&B team members.
• Review team members' time cards are accurate and ensure payroll is correct at all times.
• Responsible for training of new Team Members and continuous training of existing Team Members.
• Ensure all F&B/Retail team members are certified in Alcohol Awareness training and Food Handlers.
• Assigning/scheduling/overseeing of Field Station Staff Led Experiences.
• Communicate with department leads about daily audits and controls so all are informed about proper procedures.
• Participate in all conference calls as required.
• Assists and supports the Retail & Rental Supervisor with their outlets.
• Perform any other duties as requested by the Manager.

• A passion for the great outdoors.
• Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
• Strong relational skills
• Thoroughness and an attention to detail
• Excellent and attentive customer service
• Must be a MacGyver, and able to find solutions when issues arise.

• Restaurants, Retail and/or hospitality (server or bartender) experience required.
• Must have the legal ability to serve alcoholic beverages.
• No educational requirement.

• Prior experience working in restaurants.

AutoCamp Hospitality Group