Application Manager
Penn Medicine
- Philadelphia, PA
- Permanent
- Full-time
- Manages team members through the project management life cycle to ensure that overall progress and management of application project tasks are on track.
- Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.
- Manages the day to day operations of the assigned application team including but not limited to employee mentoring, timecard retrieval, team meetings and communicating operational requirements of UPHS to all team members.
- Manages and coordinates the development of new functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects.
- Develops the change management procedures and protocols for the department; creates and maintains all policies and procedures for all assigned applications and develop, plan and execute testing for supported applications.
- Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.
- Communicates all necessary application changes, enhancements and procedures to all necessary internal department teams.
- Coordinates, creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
- Develops the education and delivery to internal team members, system users and other stakeholders in the utilization of functionality within the application.
- Delivers customer service to IS clients seamlessly across system boundaries.
- Ensures safety, confidentiality and security of all data.
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
- Bachelor's Degree is required
- 5+ years of Information Technology experience is required
- 2+ years of lead, supervisory or management experience is preferred
- Healthcare IT experience is preferred
- Vendor certification is preferred
- TECHNOLOGY: Ability to troubleshoot, research and solve technically challenging problems
- PROJECT/CHANGE MANAGEMENT: Ability to implement process improvements
- COMMUNICATION: Demonstrated customer service skills
- COMMUNICATION: Ability to communicate technical information and ideas
- COMMUNICATION: Ability to manage difficult situations
- PROJECT/CHANGE MANAGEMENT: Demonstrated success in coordinating the activities and deliverables of project teams
- Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment.
- Ability to follow through issues to resolution.
- Ability to analyze, diagnose, suggest and implement process changes.