Note: This role requires onsite work 3 days/weekAbout Us:Cognizant is one of the world's leading professional services companies, redefining our clients' Business, operating, and technology models for the digital era. Our unique industry-based, Consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, and is consistently listed among The most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.About our ServiceNow practice:Cognizant's Now Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our validated ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client’s main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. We have successfully led over 9,500 transformations – delivering services globally and across the enterprise. We are a Global Elite Partner and product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. We have twice won the ServiceNow Hackathon for innovation, named # 1 for Voice of the Customer by HFS Research and twice recognized since 2021 as NOW Partner of the Year. Our tenure and confirmed achievements make Cognizant a front runner to propose dedicated approaches on the NOW platform.Summary of Position: ServiceNow AdministratorWe are seeking a ServiceNow Admin who will be responsible for platform administration, configuration, customization, and user support. Additionally, the Admin will be responsible for ServiceNow Code migration for all releases for ServiceNow deployments and assisting with troubleshooting and resolving incidents, as well as researching ServiceNow functionality as required. Responsibilities Provide 24/7 Incident management and troubleshooting for ServiceNow related issues.ability to automate business requests utilizing Service Catalog, Flow Designer Integration Hub and workflow orchestration Utilize Agile methodology.Role Responsibilities:· Production support / The ServiceNow Administrator Production Support will be providing administration, configuration and operational support of the ServiceNow platform.· Provide root cause analysis and develop fixes for incoming incidents· User support and issue resolution related to the ServiceNow applications.· Assign incoming incidents to other developers if they released something to Production that caused the incident.· Manage incidents problems related to the ServiceNow platform Perform and Assign Peer Reviews on a round robin basis Migration of update sets to different instances· Perform weekly Production release activities Research and apply monthly Patches Monitor health of the instance and mid servers· Coordinate with ServiceNow HI Support on any Cases created by ServiceNow· Coordinate and perform instance version family upgrades· Install Update Plugins· Perform instance cloning activities· Keep the Development team aware of issues· Monitor and clean up system logs· Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each· Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected· Identify, analyze and resolve data and system issues of intermediate complexity ProvenQualifications:· Candidate should be good in Investigation PROD issue reported through Incident / TASK etc.· Candidate should good real time experience on Platform Maintenance· Candidate should have real time experience in Leading Platform Upgrade/Patch & Cloning activities.· Candidate should have experience in Batching Updateset for weekly release.· Candidate should have experience in Troubleshooting Integrations, Data source/ Transform maps etc· Integration experience in REST/Scripted REST & SOAP APIs.Work AuthorizationCognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)Salary and Other CompensationThe annual salary is between $100,000-$120,000 depending on related ServiceNow experience level.This position is also eligible for Cognizant’s discretionary annual incentive program, based on Performance and subject to the terms of Cognizant’s applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:· Medical/Dental/Vision/Life Insurance· Paid holidays plus Paid Time Off· 401(k) plan and contributions· Long-term/Short-term Disability· Paid Parental Leave· Employee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Apr 15 2024Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Apr 15 2024About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow usApplicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.
