Lead Phlebotomist

• Full-Time, 40 hours/week
• Hours: Monday- Friday; Must be willing to work variable 8 hour shifts in between the hours of 7:00am-6pm. Every Other Saturday Required- 7:00am-1:00pm.
• Location: Naperville, IL. May be required to travel to other locations

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

• Responsible for routine visits of collection sites to ensure quality, compliance, and efficiency
• Assists with collection during peak volume times as well as determined by operational needs
• Initiates investigation for issues and concerns that arise and reports to the appropriate leadership as well as being involved in any education required
• Accountable for the first line of communication for Phlebotomy staff in day to day operations that includes but is not limited to scheduling, Quality Assurance monitoring, and clinical staff support
• Perform specimen centrifugation, processing, prepping for transportation, storage and retrieval. Produce patient demographic sheet and prepare additional paperwork, labels, etc. to accompany specimens, as necessary
• Able to demonstrate and explain appropriate phlebotomy techniques and procedures in order to obtain corporation and assistance for specimen collection
• Employs sound decision making and necessary judgment to assess adverse reactions such as dizziness or other distress and notifies the appropriate clinical staff
• Preserves patient confidentiality and ensures HIPAA compliance with all patient related duties
• Maintains a clean patient/ working environment while meeting the requirements with all OSHA and regulatory agencies with appropriate use and disposal of sharps, medical/biological waste
• Performs CLIA waived and some CLIA moderate testing as well as Bone Marrow collection assistance

• Responsible for the performance of quality control, calibration, and maintenance of the instrumentation that they are trained on
• Ensures the accurate recording of test results to ensure quality reporting within the expected time frame
• Communicates any questions, unusual findings or observations to the Lab Manager or Supervisor
• Works directly with the physicians for the observation and assistance in the bone marrow specimen collection and preparation of samples for testing
• Responsible for ensuring patients receive a quality professional phlebotomy service and a pleasant patient experience at all locations in addition to phone interactions

• Assists in the developments, assembly, and implementation of the annual phlebotomy skills and competency assessment for all of DuPage Medical Group
• Participates in the educational and training activities and may participate in the performance of routine administrative and non-routine technical functions within their scope
• Responsible for interacting with patients professionally and courteously utilizing positive patient experience tools
• Monitors phone and voice mail messages, as necessary
• Utilize skills to accurately access patient/testing information and communicate effectively with patients and clinical staff
• Appropriately maintains inventory of supplies and materials within the department
• RL6 investigation and support.

• Effectively reports and investigates patient safety incidents, medical errors and potential risks in the facility
• Assists with identification and implementation of corrective action where appropriate
• Responsible for investigating issues such as turn-around-times with the lab, problems receiving supplies, patient issues and concerns, and will be responsible for forwarding these issues to the correct leadership

• High School Diploma or equivalence

• Phlebotomy Certification required (within three months of hire date, before preferred)

• Issued by (Governing Body)

• AMT- American Medical Technologist
• ASCP – American Society for Clinical Pathology
• NCA - National Credentialing Agency
• National Health Association (NHA)
• National Phlebotomy Association (NPA)

• 3 years of phlebotomy experience required
• Point of Care (CLIA Waived testing) experience preferred
• Certification with American Medical Technologist (AMT)
• American Society for Clinical Pathology (ASCP)
• National Health Association (NHA)
• National Phlebotomy Association (NPA)
• CPR required

Duly Health and Care