Front Desk Agent

• Employee of the Month bonus
• DailyPay - Coming Soon
• Dental insurance
• Employee discounts
• Paid time off
• Vision insurance

• Guest Check-In and Check-Out:

• Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys.
• Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns.
• Reservation Management:

• Manage room reservations, including booking, modifying, and canceling reservations as needed.
• Assist with room assignments and ensure that guests are accommodated according to their preferences and needs.
• Guest Services:

• Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.
• Provide information about the hotel’s amenities, local attractions, and dining options to enhance the guest experience.
• Administrative Tasks:

• Maintain accurate records of guest information, reservations, and billing.
• Process and file guest registration cards and other documentation as required.
• Handle phone calls, emails, and other correspondence related to guest services and reservations.
• Collaboration:

• Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly.
• Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience.
• Security and Safety:

• Monitor the hotel’s security systems and report any unusual activities or safety concerns to management.
• Ensure that guests’ personal information and privacy are protected at all times.
• Problem-Solving:

• Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction.
• Make decisions and take action to address any unexpected situations or emergencies

• High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus.
• Open availability is required for this position, including nights and weekends.
• Previous experience in a front desk or customer service role preferred but not required.
• Excellent communication and interpersonal skills with a friendly and professional demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in computer systems and hotel management software.
• Ability to work efficiently under pressure and handle a variety of tasks simultaneously.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Holiday Inn