General Manager - Experiential Retail
Kraken-Bryant Street
- Washington DC
- Permanent
- Full-time
- Support and work alongside the executive team to grow a world class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry
- Develop top notch programming at the unit in conjunction with community partners
- Manage and maintain top notch training programs so facility runs to an agreed upon set of standards
- Strong knowledge of writing, managing, and enforcing Standard Operating Procedures
- Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit
- Maintain clear financial reporting and controls for the business unit
- Oversee and manage facilities in a safe and efficient manner
- Maintain rapport with vendors, coordinating and supervising delivery of services
- Responsible for working with accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment
- Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company's culture and core values
- Manage and resolve crew conflicts in a professional manner
- Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency
- Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, on-going training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance
- Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members
- Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and highest level of customer service via email, phone, and in-person touchpoints
- Overseeing a food service program that creates continuity throughout the daily schedule of offerings and across our family of venues
- Participate in Annual and Quarterly planning meetings with executive team
- Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable
- Manage and execute product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels