Patient Care Coordinator

• Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families.
• Additional duties may include:

• Scheduling return visits
• Scheduling ancillary appointments
• Registering or scheduling new patients
• Scheduling imaging and procedures within their local clinic
• Completing patient data forms
• Coordinating provider referrals
• Retrieving medical records
• Acts as an administrative resource for all staff in the coordination of a patient's care.
• Works collaboratively with management to remedy or escalate patient complaints.
• Covers for front desk and other back-office staff as needed.
• Provides basic support for the training of new PCCs and other administrative staff as needed.
• Completes precertification authorizations as required.
• Other duties as assigned

• High school diploma or GED preferred;
• 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
• A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.
• A successful candidate will possess the following competencies and skills:

• Ability to provide a high level of customer service
• Excellent communication skills, both verbal and written
• Ability to work in a team environment
• Time management skills
• Empathy for others

Emory Healthcare