Sr Manager, User Experience Designer

• Bring products to life through collaboration across the enterprise, designing solutions that delight and satisfy our clients and meet business needs
• Influence product design efforts from early discovery to final delivery
• Design interactions across desktop, mobile web and native mobile experiences, using product context
• Align visual design approach for products, including how aspects like layout, color, spacing and typography impact how the user will interact with the system and how the system should respond
• Work within (and potentially contribute to) a design system with full understanding of the overarching structure and implementation methods for patterns and components
• Understand that the tiniest detail can make all the difference in designing a great product, with focused attention on meeting product requirements, providing
• consistent and error-free experiences aligned to brand identity, and ensuring every aspect of the design is accessible and inclusive

• Design features for native mobile applications with a deep understanding of iOS Human Interface Guidelines and Android Material Design standards
• Support team members and partners in mobile design standards and consult on features being proposed by outside groups
• Stay current with mobile trends, new techniques for design, testing and development, as well as technology shifts in mobile platforms, helping others to do the same

• Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work together
• Use problem definition techniques and data to drive project requirements
• Facilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”
• Lead reviews and drive decision-making with the understanding great products are achieved iteratively
• Raise potential roadblocks to team or project leads and collaboratively identify how to remove blockers
• Maintain the high standards set by the group, including channel standards, content standards and the Charles Schwab design system

• Lead projects across UX disciplines to create seamless experiences
• Work with others on team to estimate project completion based on task completion estimates resource availability
• Foresee potential roadblocks and raise to project leads

• Passionately lean into our solutions-focused and optimistic team, our mission and the needs of our partners and users
• Partner across disciplines and functions
• Build relationships by creating trust with partners through setting expectations on process/deliverables
• Actively seek and use ideas and feedback to strategically guide delivery
• Make others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concerns
• Raise your hand to help others and proactively take time to work with teammates to support/guide activities and craft

• Use various communication techniques to showcase work and persuade through rationale and storytelling
• Propose solutions that benefit all parties and craft arguments to support position
• Have a design position and be open and flexible to adjustment if new information is presented
• Work within an undefined space to define potential paths forward through problem definition and design thinking
• Recognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions

• You will support an engaged set of users who rely on our products to manage their financial lives.
• By understanding the user needs you will be able to impact how our users do business with Schwab.
• You will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
• You will work with an engaged design team that fosters a learning environment.

• 6 + years of web product design experience, focused on digital products or equivalent
• 1+ year of product design experience for touch-based mobile interfaces
• An online portfolio showing process and design thinking
• Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, and creating content specifications
• Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology
• Experience with accessible design and accessibility testing for solutions
• Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules
• Proficient in design tools like Figma and Writer
• Experience running design sessions with cross-functional teams

• Prior experience within the financial services industry
• Effective relationship builder – ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
• Comfortable in a project-driven work environment, with a positive attitude and strong work ethic

Charles Schwab