Correspondence & Dispute Specialist I (Onsite)
Newrez
- Greenville, SC
- Permanent
- Full-time
- Prioritize and be able to complete tasks according to regulatory deadlines.
- Research issues to identify root causes and be able to execute a plan of action for resolution.
- Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.
- Compose written responses to borrower’s (or their authorized representatives) providing final resolution.
- Submit updates to the credit reporting agencies as needed, to resolve credit disputes
- Performs related duties as assigned by supervisor.
- High school diploma or equivalent, required.
- Bachelor’s degree, preferred.
- 1+ year of Mortgage Servicing experience.
- Basic understanding of mortgage servicing industry, escrow, payment application, fees, credit reporting bankruptcy, foreclosure, loss mitigation.
- Must be extremely detail oriented, inquisitive, and have a passion for investigating and problem solving.
- Good written communication skills are needed, including good use of grammar, spelling, punctuation, and sentence structure.
- Excellent research skills required
- Intermediate knowledge of MS Word, MS Excel
- Familiarity with Mortgage Servicing systems is preferred.
- Excellent work ethic, high productivity, deadline driven.
- Must possess a short learning curve related to assimilation of new skills and tasks
- Superior written and verbal communication, follow up skills and a strong sense of accountability a must
- Superior organizational skills needed
- Ability to multi-task as well as quickly adapt to changing work assignments
- Knowledge of credit reporting and FCRA a plus
- MS Word
- Typing Speed & Accuracy
- Math and analytical skills needed
- 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
- 9 Paid Holidays
- Employee Engagement Activities
- Medical (including Health Savings Account & Flexible Savings Account)
- Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
- Performance-based Incentives
- Pet Insurance
- Advancement Opportunities
- Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
- 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
- Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
- Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.