Position Overview:At Jennifer Jacobs – State Farm, we pride ourselves on being more than an insurance office, we’re a welcoming team that cares deeply for our community. Our receptionist is often the first impression of our agency. In this role, you’ll not only greet and assist customers, but also actively connect with our Spanish-speaking community. If you’re bilingual, organized, and enjoy helping people, this is a great entry-level position with opportunities to grow.Responsibilities:
Be the first friendly face our clients see and the welcoming voice they hear when they call.
Masterfully manage the reception area, answer and direct phone calls, and take messages.
Keep our schedules on track by managing appointments and calendars.
Handle incoming and outgoing mail and packages like a pro.
Be the go-to person for the Owner for tasks that keep our operations running smoothly.
Provide stellar customer service by handling billing inquiries and general questions from clients and direct inquiries as needed to team members.
Make outbound calls (appointment reminders, billing follow-ups, claim check-ins, and community outreach).
Expectations for the Role:
Provide consistent, positive customer experiences in both English and Spanish.
Confidently make outbound calls to support office goals and customer engagement.
Keep office operations running smoothly with organization and attention to detail.
Be reliable, punctual, and able to juggle multiple tasks in a busy office.
Required Skills & Specifications:
Bilingual (Spanish/English) – able to communicate clearly and professionally in both languages.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Comfort with technology, phones, and learning new office software.
Prior customer service or administrative experience preferred, but not required.
What We Offer:
Paid time off, retirement plan with employer match, and team perks.
Additional career growth and commission opportunities available after licensing.
Training and career development, including insurance licensing.
If you’re bilingual in Spanish and English, enjoy making connections over the phone, and want an entry-level role where you can learn, grow, and be part of a supportive office, we’d love to meet you. Apply today to become the welcoming face and voice of Jennifer Jacobs – State Farm.
