Technical Coordinator

• Education — BS/BA in engineering or business, with some chemistry background preferred.
• Manufacturing experience with significant experience in a sales/service function, preferably at a customer site location.
• Must have a strong work ethic and excellent customer relationship skills.
• Strong communication skills both internally and externally.
• Must have strong problem resolution and technical leadership skills.
• Proficient in MS Office Suite applications including Excel, Word, SharePoint, Teams, etc.

• This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
• Tracks shipments, monitors inventory and tracks usages of products
• Daily quality monitoring, data analysis, and makes process adjustments/recommendations
• Generates technical reports for quality, service, maintenance and other functions as needed Executes local sales plans (short, mid, long term) in line with SBU strategy to maintain and develop existing / acquire new customers
• Attend all customer meetings in person when on site to be visible and present
• All customer safety and quality protocols must be followed
• Maintains high standards while building our Client reputation and relationships with customers
• Champion site continuous-improvement projects that result in process efficiencies and recognized value that demonstrate a year over year improvement
• Coordinates with Application Engineering to conduct line trials / (re)solve customer requests and complaints

• Technical Service Support focus, but the Sales skills are still important

LanceSoft