
VP, Account Development
- Chicago, IL
- $146,300-150,000 per year
- Permanent
- Full-time
- Develop comprehensive Joint business plans with client executives and internal NIQ leadership
- Develop long-term (3-5 year) and annual strategic plans and deliverables inclusive of resourcing, performance outcomes, solution enhancements and transformation
- Create phased roadmaps of key activities, deliverables, and results
- Lead the implementation and execution of analytical recommendations within client insights & merchandising teams
- Act as the primary client services lead with senior client stakeholders
- Help the client understand evolving market dynamics by ensuring they receive proactive, relevant and high-quality thought leadership on a regular cadence
- Establish and manage deliverables with Chief Merchandising Officer, SVP Merchandising, Category VPs and Directors, and Category Management, Pricing, Promotion, and Assortment Teams
- Grow your client relationships at the executive level, ensuring client satisfaction, contract renewal, and long-term growth
- Coach and oversee the team’s delivery of high-quality insights and analysis that accurately and effectively solve client problems
- Ensure the client and the account team fully utilize NIQ’s products to drive value-added decisions. Ensure training opportunities are aligned
- Oversee the immediate resolution of data discrepancies, operational issues and software availability issues with urgency
- Oversee multiple priorities, deadlines, and projects across the account team and contracted deliverables
- Execute the delivery of our solutions, ensuring timely outcomes and client satisfaction
- Grow and develop with a team responsible for delivering against client commitments
- Support global initiatives that create efficient and effective practices that are consistent around the globe
- Global liaison across client’s organization to establish ways of working
- Collaborate with internal NIQ experts to develop relevant and effective solutions to the client's growth needs by identifying opportunities to develop new capabilities and approaches
- Stay current with industry trends and educate clients on innovative merchandising and collaboration best practices
- Support thought leadership through internal learning, knowledge-sharing, and development
- Be the Account Leader, leading all NIQ associates on the account team to make a positive impact for the client in every interaction. Coach team members to become extraordinary client partners
- Set career paths and resource development structures to maintain and scale a highly engaged team, mentor and coach associates to align with the company's vision and strategy
- Drive extraordinary team engagement that maximizes associate performance and retention
- Determine the optimal team structure and roles to best deliver products and services
- Aid in the recruitment, training, and development of the consulting and services team
- Play a supporting role in business development for prospective clients
- Support the development of partnership deliverables, client engagement team, statements of work, and joint operation and engagement models for contract execution and delivery
- 10+ years of relevant experience in Retail, CPG, Merchandising, or Professional Service
- Bachelor or Advanced degrees: MBA, Finance, Economics, Statistics, Computer Science, Mathematics are preferred
- Direct experience with customer insights, category management, retail collaboration and executive client leadership required
- Effective in executive-level communications, influencing and engagement
- Excellent awareness of market conditions and client business environment
- Experience leading teams and ability to coach others in data analysis
- Direct experience with customer insights, category management, retail collaboration and executive client leadership required
- Strong project management skills with demonstrated strength in maintaining positive client relationships in complex situations and resolving client issues
- Highly proficient in Microsoft applications (Excel, PowerPoint, MSD)
- Strong sense of urgency and accountability to drive client outcomes
- Team leadership, cross-functional people management, training, and development experience required
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)