Enrollment Agent I - National Mobile

• Provide superior customer service to internal and external customers
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
• Verify customer identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each customer
• Track processing time for each applicant and ensure applicants are processed in appropriate order
• Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
• Identify win-win opportunities to provide more products and services to customers
• Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
• Performs Enrollment Center Sustainment responsibilities on a daily basis
• Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
• Represents the company and the program(s) that are supported in a professional and customer-oriented manner
• Support Customer Service Registration and Reservation activities, as necessary
• Successfully completes time sensitive trainings and briefings as assigned.

• Customer Service – Knowledge of principals and processes for providing excellent customer service, meeting required quality standards for services, and customer satisfaction.
• Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry.
• Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records and transcription, designing forms, and other office procedures.
• Compliance – Upholding company policy.
• Integrity – Job requires ethics and honesty.

• Ability to travel nationally for activities such as backfill at enrollment locations, conducting temporary events, routes, meetings, classes, on-site trainings, visits and workshops.
• Overnight travel as required should not exceed 75-100% of the time.
• Travel by air will be required.
• Able to prepay all travel expenses and receive reimbursement.

• Retail setting, airport environment, temporary mobile environment and general office environments.
• The work area is adequately lit, heated, and ventilated.

• High school diploma or equivalent degree
• Minimum one (1) year applicable experience
• Proficiency in Microsoft Office Suite is required
• Previous experience processing credentials is a plus
• Previous sales experience preferred
• Evening and weekend work may be required
• Must be eligible to rent a car including proof of a valid, non-suspended driver’s license and meet rental car agency age requirement of at least 21 years of age.
• Must be a US Citizen
• Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications
• Reliable transportation and valid driver’s license required.
• Superior customer service skills – engaging, outgoing, approachable
• Committed to flexibility – work shifts may vary including early mornings, evenings and weekends

IDEMIA