AV/Conference Room Technology Specialist
Instant Serve LLC
- Washington DC
- Permanent
- Full-time
Employment Type: Onsite | Long-Term Contract
Location: Washington, DC
Compensation: Based on ExperienceOverview:
We are seeking an experienced AV/Conference Room Technology Specialist to join our team. The ideal candidate will have hands-on expertise with modern conference room technologies and a proven ability to commission, troubleshoot, and support collaboration solutions. This role requires strong technical knowledge, customer service skills, and the ability to ensure seamless meeting experiences across our enterprise environment.Key Responsibilities:
Commission, configure, and support conference room technologies, including:
Microsoft Surface Hub
PolyCom
Microsoft Teams Rooms
Crestron
Biamp
Zoom Rooms (as applicable)
Provide day-to-day troubleshooting and technical support for AV solutions and integrated room systems.
Manage and resolve issues using ServiceNow as the ticketing system.
Collaborate with internal teams and external vendors to ensure system reliability and performance.
Maintain accurate system documentation, configurations, and best practices.
Train and support end-users on conference room technologies and ensure high-quality meeting experiences.Required Skills & Experience:
Hands-on experience with conference room AV technologies (Surface Hub, Teams Rooms, Crestron, PolyCom, Biamp, etc.).
Strong knowledge of Microsoft Teams as the core room solution.
Experience in commissioning, troubleshooting, and supporting AV systems.
Familiarity with IT/AV integration and networked AV environments.
Experience working with ServiceNow or similar ticketing systems.Preferred Qualifications:
CTS certification (InfoComm/AVIXA) strongly preferred.
AV vendor certifications (Crestron, Biamp, PolyCom, etc.) a plus.
Strong communication skills with the ability to work directly with end-users and stakeholders