FRONT OFFICE COORDINATORLocation: Colorado Springs, CO. This position is in-office and not remote eligible.Pay Range: $18.00 - $22.00 hourly.Who We are:Stockman Kast Ryan + Co is now Sorren! We may have a new name but were still committed to the communities that helped us grow. What started as conversations between like-minded leaders is now a national firm grounded in shared values, local relationships, and a bold vision for the future of the profession.What We're Looking For:High school diploma with 2 years minimum previous experience in a front desk/reception professional setting.Intermediate skills in both MS Office Suite and Adobe Pro software.Ability to operate general office equipment and digital phone systems.Previous experience with scheduling software, accounting systems, databases, and document management systems preferred.What You'll Be Doing:As a Front Office Coordinator, you will create a positive client impression and ensure clients feel valued when visiting or contacting the firm. Serves as a console/switchboard operator and receives incoming calls as well as walk-ins from customers and other visitors. Checks appointments, offers information and directs calls to the desired person. May perform routine clerical functions.Essential Duties:Greet clients and visitors and provide a welcoming, professional, and positive first impression.Client service - address inquiries and resolve issues in a professional and courteous manner. Handle customer complaints or concerns and escalate them when necessary.Operate standard office equipment, coordinate catering, schedule appointments.Provide general information about Sorren and services, document preparation as needed, maintain and update contact lists, directories, etc.Security awareness - notify appropriate personnel of any security concerns or suspicious activity.Using digital phone application, field firm incoming calls, voicemail, and faxes and route appropriately.Receive, sort, post, and distribute mail and FedEx deliveries daily as needed.Assist with client tax document pick-up and signing process.Unlock elevator in the morning and secure/lock in the evening.Maintain kitchens; coffee, dishwashers, refrigerator’sMaintain lobby and main conference room in guest-ready status.Maintains confidentiality pertaining to clients and families.Maintain accurate client information in firm practice management & tax software.Assist with preparation and mail distribution of client engagement letters and project organizers.Scan & upload client emails & source documents to file management system and proper tax software.Performs other duties as assigned.Powered by JazzHR