Join our dynamic team at Sheraton Houston Airport is hiring a Front Office Supervisor. Embrace this incredible chance by applying today and embarking on a fulfilling career journey with us. Responsibilities: • Responsible for assisting the Front Office Manager in directing the operations of the front office on a daily basis. • Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service. • Ensures that all front office associates receive adequate training for the performance of the position. • Provides feedback on a continual basis. • Participated in the training, developing, and disciplining of all front office staff. • Maintains records of absences and tardiness. • Performs all front office duties, including check-in, check-out, reservations, etc. • Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services. • Ensures that all required reports are completed and submitted in a timely manner. • Ensures guest satisfaction by responding to and resolving guest complaints. • Is aware of direct competition. • Fills in at the front desk and reservations when staffing needs and hotel needs dictate. • Maintains regular contact with the Housekeeping Department to ensure proper room status. • Fills in for the Assistant Front Office Manager in his/her absence. • Must wear the required uniform. • Must maintain a neat, clean, well-groomed appearance. • Ensures that staff are in adherence to uniform/grooming standards at all times. • Ensures that all guests are served. • Notifies the Front Office Manager of guest comments. • Performs other duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • Supervises a team of employees in the front office department. • Responsible for the direction, coordination, and execution of this unit. • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints, and resolving problems. Qualifications: • In-depth knowledge of Front Office and Reservations System procedures. • Marriott experience preferred but not required. • Extensive hotel front office experience and or supervisory experience. About Company: Relax in style at Sheraton North Houston at George Bush Intercontinental Airport, where we offer guests a comfortable and convenient hotel destination at IAH. Whether you're traveling for leisure or planning to attend a business convention in one of our event spaces, you'll find yourself feeling at home in our hotel here in Houston. Our location and complimentary shuttle make it easy for guests to travel from the Houston Airport.
