CNA Care Coordinator Technician

• Provides general administrative support including answering telephones, taking messages, scheduling appointments for residents, faxing/filing documents, ordering clerical supplies, answering call lights, and maintaining a clean work environment.
• Establish and maintain relationships with family members to assist with the admission, reassessments, and data collection for all aspects of resident care documentation and ensure that documents are signed and in chart timely.
• Assists with the orientation and onboarding of employees; facilitates competency and Relias training schedule and compliance.
• Oversees employee communication, illness tracking and timekeeping management.
• Completes all orders for alarms, nursing supplies, new equipment and office supplies and forwarding requisitions to approval to Administrator.
• Enters all supply billing into the appropriate medical record for billing purposes.
• Provides administrative support to the Care Coordination team which may include assisting residents with applications to various services/agencies, completing Advance Directives and Power of Attorney documents.
• Assists Care Coordination Team in submitting/scanning in medical records using the hospital’s electronic record system.
• Assists Care Coordination Team in taking minutes during multidisciplinary team meetings and documenting notes into electronic medical record as appropriate.
• Provides resident care as needed and within scope. Maintains confidentiality regarding administrative and resident issues.
• Able to demonstrate tact, patience, and reliability in support of patient care.
• Schedules resident’s medical appointments per regulatory guidelines and communicates effectively with healthcare provider and care team. Assists with scheduling all ancillary appointments such as Ophthalmology, Podiatry, Dental, etc.
• Assists with staff scheduling and call schedule.
• Performs chart audits for compliance as requested by DON.
• Conducts regulatory and policy review in coordination with DON.
• Identifies areas for improvement on the unit and offers heightened awareness to the needs of resident to improve resident care and quality of life.
• Completes annual competencies as required.

• High school diploma or GED
• Current and active AK CNA license
• Basic Life Support (BLS) certification
• 1 year of computer experience preferred.
• 2 years of experience working with the public in person and on the telephone, preferred (Healthcare environment preferred).
• General office procedures.
• Professional telephone etiquette.
• Basic computer programs (Excel and Word), English, math, general writing, and word processing.
• Oral and written communication.
• Prioritization and judgment.
• Interact with patient and health care professionals in a positive and professional manner on a continuous basis.
• Enter and retrieve patient data accurately.
• Verbally communicate finding with healthcare team.
• Competently maintain a clean work environment with proper infection control measures including equipment cleaning.
• Work cooperatively with others by establishing and maintaining interpersonal relationships with patients, visitors, and other healthcare team members.
• Ensure confidentiality of patient information.
• Use aggressive patient management techniques to defuse any patient/visitor/peer volatile situations.
• Minimum Years of Experience: Less than 1 year
• Certifications/Requirements: BLS/BCLS

• Excellent growth and advancement opportunities

ICONMA