Senior Product Quality Engineer - Ninja Product Development
- Needham, MA
- Permanent
- Full-time
- Analyze customer complaints and investigate field failures - translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting
- Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives
- Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions
- Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded
- View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
- Partner with SharkNinja's Customer Excellence team to monitor consumer reception and sentiment in field.
- Leads input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team
- Conduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of product
- Tracks digital escalations and create accurate responses for customers to better understand our product
- Manage product health reporting and push for continuous five-star experience via iterative design improvements.
- Always strive for process efficiency - we value a go-getter who can make the most out of any situation and deliver impactful results
- Act as a product “expert” for cross-functional team member questions and concerns
- Present status of activities and special projects to senior management regularly
- Bachelor's Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
- 4+ years of related engineering experience, preferably at a consumer goods company
- Exceptional analytical, problem solving, and root-cause analysis skills
- Ability to multi-task and handle tasks with competing priorities effectively.
- Excellent oral communication & report, business correspondence & procedure-writing skills.
- Ability to be a team player and work independently
- Change agent with energy, passion, and enthusiasm to drive change.
- Demonstrated expertise to effectively communicate within all levels of the organization around design verification and validation activities; production &process controls; Corrective & Preventive Action (CAPA), consumer complaints, and product improvement activities.
- Demonstrated collaboration, negotiation & conflict resolution skills, ability to lead, acknowledge, develop, communicate & implement a strategy to ensure compliance.
- Demonstrated understanding of product development lifecycles, design change and document change control, product and process verification and validation methodologies, and manufacturing / production process control methodologies.
- External Focus: Understanding customer needs, marketplace dynamics, industry trends, and the competitive landscape in the industry/function - Clear thinker: Simplifying strategy into specific actions with clear accountability, making decisions with speed & accuracy based on best available information & communicating priorities clearly & concisely.
- Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
- Ability to work in a fast-paced, deadline driven, high impact environment
- Strong verbal, presentation, and written communication skills
- Resourceful, well organized, highly dependable, efficient and detail oriented
- Ability to be a team player and work independently
- Ability to travel