Client Care Manager

• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
• Provide leadership and management of the client services team and department which affect profitability and achievement of the operational goals.
• Manage outcomes of department activities and direct changes that will drive achievement of operational goals.
• Develop and maintain a structured, measurable and inclusive Quality Assurance program that builds trust with each client and caregiver.
• Develop and maintain positive and professional relationships with referral sources in the community.
• Identify where additional support is needed and take a “hands on” approach to providing the support, whether it’s scheduling, recruiting, marketing, client care or compliance.
• When an employee is out, fill in for the employee.
• In addition to managing employees, actively participate in performing job functions needed to support the business goals.
• Travel to facilities to conduct marketing presentations and travel to client homes to conduct care consults and client care evaluations.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
• Perform On Call duties on a rotation basis or as assigned.

• Maintain and establish strong relationships with neighboring franchise owners.
• Maintain and establish strong relationships with the Business Performance team.
• Perform any and all other functions and responsibilities deemed necessary for the successful operation of a franchise office.

• College degree preferred or equivalent work experience
• Must have worked for a home care agency - home care industry experience is a must
• Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

• This position will be responsible for supervising all of the functions performed by the Client Care Team. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; problem resolution while seeking positive outcomes.

Home Instead Senior Care