Subrogation Services, Associate(Remote/Hybrid -Albany, New York)
Gainwell Technologies
- Albany, NY
- $35,000-50,000 per year
- Permanent
- Full-time
- Provide enrollment assistance and HIPP/Premium Assistance program information over the phone to Medicaid eligible recipients and their family members.
- Verify, document and investigate the presence of health care coverage for Medicaid recipients and their families.
- Assist in the identification of members that may qualify for the HIPP/Premium Assistance program.
- Complete periodic reports.
- Customer service to include high volume of phone work answering questions and other inquiries regarding the HIPP/Premium Assistance program.
- Data entry to include accurate and timely entry of information.
- Obtain and/or verify all items related to eligibility and enrollment into the HIPP/Premium Assistance program.
- Complete maintenance of active cases during open enrollment and premium review for check processing to assist with maintaining the revenue and program growth.
- Ability to organize well.
- Strong Customer Service Skills
- Strong Communication Skills
- Ability to provide and represent professionalism in job.
- Ability to practice flexibility and adaptability in the workplace.
- Ability to work with Microsoft Word and Excel and navigate internet skillfully.
- Ability to analyze information and use logic and process to address work-related issues and problems.
- Ability to operate with strong interpersonal skills.
- Ability to be careful and thorough about detail.
- Ability to perform data entry accurately.
- Average manual dexterity in use of a PC, phone, 10 key, sorting, filing and other office machines.
- Ability to handle conflict appropriately and constructively.
- Working knowledge of HIPAA privacy and Security rules.
- Ability to perform well in team environment.
- Ability to meet deadlines.
- Ability to handle pressure and deadline-oriented project demands.
- Min. 2 year of experience in insurance industry, health care or government sponsored.
- math related experience.
- Min. 2-year experience working on the phone making inquiries (outbound) and answering calls (inbound).
- MassHealth Experience Preferred
- Call Center Experience Preferred
- Human Resources or Health Insurance Experience preferred.
- Knowledge of health care terminology is a plus.
- Hybrid Albany, New York (Mostly Remote)
- #LI-NA1