Retail Team Leader at Deerfield

• Assist the Retail Store Manager with the overall operation of the retail store.
• Ensure compliance with all policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Provide coaching, correctional direction, supervise and train retail associates on job related responsibilities.
• Makes recommendations to Asst Mgr or Manager related disciplinary or corrective action.
• Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates.
• Handles escalated or complex sales or customer related issues.
• Inspect and validate accurate pricing and quality of production
• Ensure production team is working at a pace that will ensure the team achieves production goals

• This position is responsible for training and delegating work assignments to the Donation Attendant, Merchandise Processor & Sales Associate positions.
• At least 1 year of supervisory experience preferred.
• Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time
• Work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and associates.

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 35 pounds with or without a reasonable accommodation
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.

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