Global Technology Solutions IT Service Management Internship
RTI International
- Durham, NC
- $18.00-28.00 per hour
- Training
- Full-time
- Configuration Management
- Database Discovery and quality management of Configuration Items (CI)
- Service Mapping Integration of services into Change and Incident modules
- Change Management
- Major Incident Management
- Knowledge Management
- Problem Management
- Learn how IT Service Management framework is applied to processes at an organization.
- Learn how the CMDB is utilized in an organization.
- Building a Service Catalog Collaborating with Service Owners and SMEs
- Organization and editing of Knowledge articles
- Administer and create content for the ITSM SharePoint site
- Reviewing ITSM Practices and identifying maturity opportunities
- ServiceNow Development
QualificationsRequired Qualifications
- Currently enrolled in an associate's, bachelor's or master's degree program in computer science, information systems, business administration, or a related field.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to learn quickly and adapt to changing requirements.
- Basic knowledge of IT service management concepts and frameworks, such as ITIL, COBIT, or ISO 20000.
- Basic knowledge of configuration management concepts and tools, such as CMDB, ITAM, or SCCM.
- Basic knowledge of data analysis and visualization tools, such as Excel, Power BI, or Tableau.
Equal Pay Act Minimum/Range$18.00-$28.00/hr