Language Services Operations Specialist

Johns Hopkins Medicine

  • Baltimore, MD
  • Permanent
  • Full-time
  • 13 days ago
The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read moreOur patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. YOU belong here.What awaits you:
  • Hours:
  • Monday-Friday with rotating shifts between 7am-7pm.
  • After successful onsite training (up to 6 weeks), you will work in office for 5-6 days per month on average. You may be required to work in office more than that depending on your ability to work from home or particular trainings, events, or meetings.
  • When parking onsite, there is a fee that the employee is responsible for.
Room for growth! * Outstanding team in a diverse work environment!Medical, Dental, and Vision Insurance.Retirement Savings Plan w/employer contribution.Generous Paid Time off & Paid holidays!Employee and Dependent Tuition assistance benefits!Health and wellness programs and MORE!As the Operations Specialist in Language Services, you'll:
  • Be responsible for managing systematic department processes through coordination of division activities and high-level data management.
  • Complete administrative tasks of the operations team.
  • Receive inbound contacts throughout the entire day (calls, emails, faxes, etc.) from patients, patient contacts and physician offices requesting services within JHMI.
  • Coordinate appointment scheduling for interpretation services and coordinate other services supported through the department, serving in an on- call capacity and documenting patient encounters.
  • Provide high quality customer service on every call and promote teamwork and call center success.
  • Analyze data and reports to support the processes of the division and department and some project work.
What you'll bring:
  • High school diploma.
  • Bachelor's degree preferred.
  • 2+ years of related experience in customer service preferably in a healthcare setting.
  • Intermediate abilities with Microsoft Word, Microsoft Excel and other similar applications.
  • Love of critical thinking!
  • Foreign language proficiency preferred
About us:Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Medicine