
Account Manager
- Omaha, NE
- Permanent
- Full-time
- Responsible for high customer interactions, including prospecting, cold calling, closing deals, and daily account management.
- Negotiate transactional rates with prospects and closed customers to win opportunities to grow our market share.
- Generate and qualify leads daily to determine compatibility with our services.
- Maintain accurate tracking and history of all shipments.
- Collaborate with internal teams to ensure seamless execution of logistics services and timely resolution of any issues.
- Analyze customer needs and develop customized solutions to optimize efficiency, reduce costs, and improve overall supply chain performance.
- Manage customer expectations by employing Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and other account metrics.
- Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and innovation.
- Prudent yet assertive in risk-taking
- Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.
- Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external customers.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Flexibility to adapt to changing priorities and client needs.
- Previous experience in logistics, transportation, or supply chain management operations is highly desirable.
- Strong problem-solving skills and a proactive approach to addressing issues and finding solutions.
- Motivated by achieving bottom-line results.
- Bachelor’s degree or equivalent relevant experience.
- Sales, negotiation, or communication experience preferred.