
Department Supervisor
- Fort Wayne, IN
- Permanent
- Full-time
- Lead and support departmental initiatives aligned with site safety and quality standards
- Partner with management to drive efficient operations, continuous improvement, and departmental growth
- Supervise and mentor technical staff, ensuring accurate, timely delivery of testing services
- Oversee daily lab operations with a strong focus on quality, compliance, and customer satisfaction
- Serve as a key contact for clients, providing responsive communication, status updates, and support during on-site visits
- Collaborate with internal experts and support teams to define testing scopes and ensure successful project execution
- Contribute to preparation of accurate, timely quotations and assist with complex proposals
- Support supervisory functions including hiring input, performance feedback, scheduling, and staff development
- Translate client needs into actionable testing plans that deliver reliable results and regulatory compliance
- Champion a culture of safety and adherence to all Element quality and compliance standards
- Contribute to project management and operational excellence initiatives as assigned
- A bachelor’s degree in a technical field and college level courses completed or a minimum of 3 years’ experience in a supervisory role in an industry similar or related to the Testing, Inspection and Certification (TIC) industry with a diploma or GED certificate preferred
- Working knowledge of laboratory safety
- Strong computer skills and basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plus
- Ability to lift
50 lbs. on occasion and stand on feet for long periods of time * Ability to work primarily alone and make independent decisions during the course of the work day
- Ability to communicate and demonstrate the importance of meeting all applicable requirements of assigned department
- Proven ability to read, understand and interpret program or test requirements and have ability to analyse and translate into finished testing or report data
- Excellent communication skills and telephone etiquette
- Proficient skill in word processing and spreadsheet software
- High impact of experience on the business at the local commercial, technical and operational level
- Proven and recognized ability to provide accurate and timely status reports to internal and external customers
- Ability to track multiple testing jobs / programs from start to finish and assist with contract review of job status daily, including follow-up emails and phone calls daily to and from internal and external customers