
Marketing Specialist - eCommerce
- Charlotte, NC
- Permanent
- Full-time
- Responsible for answering customer reviews and questions via Bazaarvoice and report on sentiment and opportunities from review insights.
- Defines and generate best in category retail and B2B content standards and requirements and knowledge of continuous content improvements.
- Drives execution of ecommerce content requirements and needs with cross-functional teams.
- Adapts centrally created content assets to serve specific channel/ retailer needs.
- Ensures content library is evergreen, adjusted for key insights, sentiment and changing category/ retailer requirements.
- Collaborates with cross-functional teams to plan and execute Ratings & Reviews targets, generation, all aspects of syndication and tracking.
- Owns all aspects of ecommerce content warehousing, syndication systems/ processes that are fit to support targeted ecommerce channels and drive customers. Collaborates with appropriate cross-functional teams to ensure improvements are planned and implemented.
- Leads assembly and deployment of comprehensive and actionable ecommerce launch assets to key channels.
- Responsible for generation and cross-functional deployment of ecom playbooks, trainings to enhance ecommerce capabilities of commercial organization.
- Owns essential ecom agency partnerships i.e., Salsify, BazaarVoice etc.
- Min 2 years related experience.
- Working knowledge of BazaarVoice & Salsify.
- Detail oriented with proven planning and organizational skills
- Tactical knowledge of content creation and optimization
- Strong communication skills (written, verbal, presentation and interpersonal)
- Ability to build various levels of strong ongoing customer and organizational relationships across Sales, Marketing and IT
- Solid data analytical skills and can report out on KPIs
- Ability to manage multiple projects and competing deadlines
- Bachelor’s degree required
- Strong business acumen is required through both experience in the job and education
- Must have a passion for ecommerce, aptitude and interest in learning.
- Able and willing to work extended hours as required and travel appropriately