RSS Program Assistant

• 401(k)
• Health insurance
• Paid time off

• Help determine client eligibility for ECM services using internal databases and documents.
• Review case management sheets to identify clients who may qualify for ECM support.
• Contact clients to connect them with employment-focused services and referrals.
• Use Salesforce to look up client records and update progress.
• Build and maintain friendly, respectful relationships with clients and team members.
• Attend meetings with local partner organizations that also receive RSS funding.

• Share updates from ECM-specific meetings or funding partners with the RSS case management team.
• Help keep case managers informed of any changes or new grant requirements.
• Support case managers by helping review documentation for completeness and working collaboratively to meet the grant’s high documentation standards.

• Double-check data entries, case notes, and documentation for accuracy.
• Help prepare monthly ECM reports and track program goals and metrics.
• Keep digital and physical records well-organized and secure, following confidentiality policies.

• Assist the Program Director with filing, scanning, copying, shredding, and other office tasks.
• Help train new ECM team members, especially in database use and documentation practices.
• Support ECM case management when needed, including job trips or employment events.
• Be ready to step in and help out wherever the ECM program needs extra support.

• Suggest new ideas to help the ECM program meet performance goals more effectively.
• Support efforts to improve internal processes and streamline tasks.
• Stay engaged in improving services for clients seeking employment support.

• Bachelor’s degree in social work, human services, or a related field preferred.
• Good attention to detail, especially when working with data, forms, and reports.
• Flexible and willing to shift tasks based on the day’s needs.
• Friendly and respectful when working with clients from different cultural backgrounds.
• Comfortable talking with clients, whether in person or over the phone.
• A team player who contributes to a positive work environment.
• Experience with Salesforce or another client database is ideal, but not required.
• English is required for this role.

• Requires occasional local travel to attend community outreach activities and community events.
• This role is based on-site in an office setting.

ROHINGYA CULTURE CENTER