Customer Relations Representative - State Farm Agent Team Member
- Valley, WA Spokane, WA
- $45,000-55,000 per year
- Permanent
- Full-time
- 401(k) matching
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Paid time off
Job Type: Full-Time
Department: Customer Service / Marketing / Insurance OperationsAbout Us:
Krina Mallgren Insurance Agency is a leading provider of insurance solutions dedicated to delivering exceptional service and innovative marketing strategies to grow our client base. We foster a collaborative and dynamic work environment where employees can grow, thrive, and contribute to both client satisfaction and business development.Job Summary:
We are seeking a detail-oriented and proactive Insurance Service & Marketing Specialist to join our team. This hybrid role combines client-facing insurance service responsibilities with marketing initiatives aimed at promoting our products, enhancing customer engagement, and supporting business growth.Key Responsibilities:Insurance Service Duties:
- Serve as the primary point of contact for insurance policyholders, addressing questions and resolving issues promptly and professionally.
- Process new insurance applications, renewals, cancellations, and policy endorsements.
- Review and verify insurance documents for accuracy and completeness.
- Collaborate with underwriters, claims adjusters, and other departments to facilitate smooth policy management.
- Maintain accurate records of all client interactions and transactions in the company database.
- Educate clients on coverage options, policy terms, and benefits to help them make informed decisions.
- Assist with billing inquiries and coordinate with the finance department as needed.
- Stay updated on insurance products, industry regulations, and company policies.
- Assist in developing and executing marketing campaigns to promote insurance products and services.
- Create and distribute marketing materials, including newsletters, email campaigns, and social media content.
- Support lead generation efforts through outreach and follow-up communications.
- Analyze marketing data and customer feedback to identify opportunities for improving client engagement and acquisition.
- Coordinate with external vendors and partners for marketing events and promotions.
- Maintain and update the company’s website and social media profiles with relevant content.
- Previous experience in insurance customer service and/or marketing is highly desirable.
- Strong knowledge of insurance terminology, policies, and procedures.
- Familiarity with marketing principles, digital marketing tools, and social media platforms.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient in Microsoft Office, CRM software, and marketing platforms (e.g., Mailchimp, Hootsuite).
- Ability to work independently and collaboratively in a fast-paced environment.
- Competitive salary and performance bonuses
- Retirement plan options
- Paid time off and holidays
- Professional development opportunities
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to apply@YourAgentK.com with the subject line “Insurance Service & Marketing Specialist Application.”