Deputy Manager, Professional ServicesOur Deputy Manager, Professional Services is a working manager who brings a blend of technical know-how and a proven track record of building and growing customer-focused sales engineering teams. You will directly support our Senior Manager, Professional Services in ensuring delivery of outstanding customer service and teamwork across our Professional Services team as a whole. Your networking, IT security (PKI, VPN tunnels, etc.), and firewall experience, combined with your willingness to occasionally roll up your sleeves and get into the technical trenches sets you apart.You'll lead a responsive and knowledgeable program management team, support our systems engineering team that supports field sales staff, product sales engineering support, deployment, training and managing customer relationships in the US and worldwide. By implementing and maintaining our Quality Assurance program you will ensure all client proposals are correct, complete, and meet our clients' stated needs.Location: Portland, ORWe Take Care of Our PeoplePaid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I IYour Challenge:Responsible for the continual development of standard operational proceduresParticipate in the development of project scope, pricing, and preparing proposal opportunities, partnering with engineering, sales, and other teams as neededLead our team of program managers to drive program strategies and initiatives across our DoD programsSupport go-to-market strategy for Professional Services; prioritize and "productize" services offerings into discrete packages that can be marketed to multiple accounts with specific needs or within specific verticalsParticipate in business development activities including pre-sales meetingsParticipate in Hardware and Software design and roadmap meetings as neededOversee systems engineers who provide complex system integration for systems delivered worldwide; may work with Product Development on the design of systems using both COTS and proprietary hardware, software, and network designs.Development and management of support options and processesDirect development of technical sales materials, demos and presentationsSupport the development of processes, team, and infrastructure required to grow this businessDevelop support systems and materials including FAQ, Web Site, Technical Bulletins, etc.Provide leadership, employee development, coaching, and mentorship to program managers and other direct reportsDrive overall architecture of service products for external and internal customersEnsure, and create as needed, processes and practices to ensure reproducible service delivery and high quality, while keeping costs under controlManage service delivery schedules and resources, ensuring consistent and profitable deliveryCustomer problem escalation management, coordinate with QA and engineering to address systemic issues and quality improvement initiativesWhat You Bring:Strong decision-making ability and willingness to support changing department initiativesStrong grasp of project costingStrong customer-facing experience; demonstrated ability to work with sales to help close business is a plusStrong demonstrated project definition, scoping and negotiation skills;Experience working with CRM systems for pre- and post sales customer support, SAP. Microsoft Dynamics or Salesforce.com is a plusExperience with ServiceNow or other case management tools.Must understand technical issues, but is also a "big picture" thinker who looks for ways to improve and grow the product support operationsStrong technical background in networking, telecommunications, contact center operations, or Cybersecurity.Demonstrated experience leading technical teamsExcellent skills in developing and managing systems integration, online system support, customer supportMaster's degree in Business Administration, Computer Technology, Computer Science or related field, or relevant experience requiredRequired experience:Experience with IT, networking, voice, and security systems design and implementation requiredExperience with enterprise networking equipment such as routers, switches, and firewalls, and virtualization.Experience with wireless transmission equipment and standards including Wi-Fi, LTE, and SatelliteExtensive experience in managing commercial/enterprise/military IT and communications services businesses, including extensive customer interfacing and customer project managementAccuracy and attention to detailExperience with network management software and project management softwareWho We Are:Pacific Star Communications, a Curtiss-Wright company, designs, manufactures and integrates hardware and software systems that enable rapid deployment of enterprise-class communications anywhere in the world. Intuitive and wizard-based, IQ-Core Software simplifies setup and enables management of these complex deployed networks by users with limited training. Our systems are used in mission-critical environments including military and disaster recovery - that demand the highest possible levels of quality. Innovation, creativity, and quality are built into our DNA here at PacStar and we look for the same in our employees. In return, we offer a rewarding environment in which our employees can thrive.To learn more visit:#LI-YH1No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.Compliance StatementThis position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contactFor US Applicants:If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact and we will make all reasonable efforts to accommodate your request.
