Executive Meeting Manager
Radisson
- Chicago, IL
- Permanent
- Full-time
which are aligned with Radisson’s overall mission, vision values and strategies
- Develops and implements strategies for achieving individual sales goals
(Marketing) on individual and team goals within assigned market segments
- Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
- Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
- Solicits files on a timely basis to confirm business
- Delivers and sells hotel’s features and benefits to meet clients' needs
- Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
- Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
- Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
- Ensure all materials used are in accordance with brand standards
- Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
- Assists with the completion of monthly booking report(s)
- Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through whee resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Sales initiatives, managing RFPs, detailing BEOs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests.
- Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.
- Servicing of booked events within market segment. Serving as point of contact and liaison between guests, sales, catering and all other impacted hotel operations departments post to ensure smooth execution of meetings and events.
- Minimum one - three years full service hotel experience in the sales and/or catering department
- Local market knowledge preferred
- High school diploma required, bachelor’s degree preferred
- Experience managing to brand standards
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Exposure or previous coordination of hotel sales contract laws
- Proficient computer skills including Microsoft Office suite, Delphi and/or Opera
- Strong verbal and written communication skills
- Strong negotiation skills
- Ability to travel
- Ability to work a flexible schedule when needed due to business volume or group needs