Building Automation Client Service Manager

Siemens

  • Morristown, NJ
  • $72,310-123,960 per year
  • Permanent
  • Full-time
  • 2 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.Transform the everyday with us!Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You'll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.As a Client Service Manager, you will:
  • Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
  • Balance time between on-site customer interactions and back-office responsibilities
  • Develop account strategies to achieve the customer's business goals, leveraging the company's entire service and product portfolio
  • Develop service delivery plans with the customer to provide service agreement scope of work
  • Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
  • Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
  • Maintain excellent organizational and interpersonal skills
*While this position is located out of our Morristown, NJ office, frequent travel to New York City & NYC Metro areas will be required.You will make an impact with these qualifications:Basic Qualifications:
  • High school diploma or state-recognized GE
On-the-job experience working within:
  • The Building Automation / Technology industry
  • 5+ years experience in installing and/or servicing electronic control and HVAC equipment
  • Knowledge of HVAC, mechanical systems, business operations, and job financial reports
  • Able to read/interpret electrical circuit diagrams
  • Experience with Microsoft Office and business software systems
  • Good verbal and written communication skills
  • Strong teamwork and collaboration skills
  • Must be 21 years of age and possess a valid driver's license with limited violations
  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
  • Associate or bachelor's degree in a related technical field
  • Demonstrated experience in demand-side energy services or Certified Energy Manager
Ready to create your own journey? Join us today.About Siemens:We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Equity and Inclusion in our Diverse Global WorkforceWe value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.#LI-BS1 hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integrationYou'll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found
The pay range for this position is $72,310 - $123,960 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.Pay Transparency Siemens follows Pay Transparency laws.California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, clickCriminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Siemens