Solutions Architect - Salesforce - Atlanta, GA
CRH
- Atlanta, GA
- Permanent
- Full-time
- Conduct research into how each business unit is using Salesforce to recommend steps and a roadmap for Salesforce solutions
- Work with the business users and Sales Operation teams to learn best practices of different business units and work with CRM Team to propose new Salesforce solutions
- Review solutions with System Architect and recommend improvements
- Participate and/or lead the solution design and implementation including the configuration, development, quality assurance testing, and deployment of CRM solutions
- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
- Assist with grooming and refining the Salesforce product backlog
- Write user stories and provide guidance on user story writing style
- Ensure success and acceptance criteria are defined for each story
- Assist with documentation of steps for testing
- Perform administration tasks such as managing fields/relationships, process builders, flows, approval processes, page layouts, validation rules, email notifications, custom buttons/links, LWC, reports, dashboards, roles, profiles, sharing rules
- Assist with solutions and implementations for the following:
- Continue to gain knowledge using Trailheads, seminars, books, and other methods
- Stay up to date on Release Updates and work with System Architect to identify potential uses of new functionality
- Work with Marketing and 3rd Party Vendors to ensure they have the correct data for Marketing Cloud and Pardot projects
- Provide demo of solutions/capabilities to team members and internal stakeholders
- Travel up to 25%
- 5+ years of experience working with Salesforce as a Salesforce Administrator or equivalent
- Excellent relationship-building skills
- A pro-active personality, with a can-do attitude
- Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results
- Must have Salesforce Admin certification
- Certifications in sales cloud, service cloud, experience cloud, and CPQ is a plus
- Available and responsive to question, clarifications and instructions
- Ability to tailor communication to multiple audiences at all levels
- A self-starter, experienced in leading projects or delivery workstreams
- Outstanding written communication skills
- Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
- A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
- Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion