
System Administrator
- Milwaukee, WI
- $60,000-70,000 per year
- Permanent
- Full-time
- Manage and support Windows systems, Active Directory, and VMware environments
- Handle backups and restore processes
- Perform basic Windows support tasks, including printer management
- Act as the second point of contact for escalated issues from the customer success team
- Communicate directly with customers via ticketing systems and calls
- Participate in calls with customers and software vendors as a technical intermediary
- Utilize scripting languages (e.g., PowerShell) to automate tasks and improve efficiency
- Work with tools like KACE for patching and software pre-installation
- Monitor systems using Site 24/7 and manage alerts through PagerDuty
- Participate in a rotation schedule for after-hours support
- Address issues such as server space management and performance monitoring
- Strong knowledge of Windows systems, Active Directory, and VMware
- Familiarity with scripting languages (e.g., PowerShell, Python)
- Experience with automation tools (e.g., KACE, Ansible)
- Understanding of database systems (e.g., Progress)
- Excellent communication skills for interacting with customers and team members
- Ability to handle high-pressure situations and provide calm, effective solutions
- Strong problem-solving skills and attention to detail
- Primarily remote work with occasional on-site meetings
- Team members are located in various areas within the Greater Milwaukee region
- The company is expanding its client base, with significant growth expected in the coming year
- Opportunities for career advancement and additional responsibilities as the team grows