Medical Support Assistant (MSA) - Sheridan, WY
Prime Physicians
- Sheridan, WY
- Permanent
- Full-time
Specialty: Administrative / Clinical Support Scheduling & Patient Services
Site: Sheridan VA Medical Center, 1898 Fort Road
Place of work (City/State):, Sheridan, WY 82801
Duration: 1 year contract with the possibility of a 1 year extension
Shift Schedule: Monday Friday, 7:00 AM 6:00 PM (8-hour shifts within these hours)
Education: High School Diploma or GED required
Minimum Qualification/ Experience:
- Typing speed: minimum 50 WPM.
- Basic medical terminology.
- At least 6 months of customer service experience.
- Basic computer proficiency (Microsoft Office, Outlook, Teams, VISTA, CPRS, scheduling systems).
- Serve as scheduler/receptionist following VA directives (VHA 1230, VHA 1232).
- Perform appointment scheduling, consult management, and community care coordination.
- Validate and update patient demographics, insurance, next of kin, and emergency contact information.
- Screen and manage phone calls, ensure timely and courteous responses, and follow proper call-handling procedures.
- Provide customer service to veterans, families, VA staff, and providers.
- Support daily clinic operations (opening/closing clinics, updating no-shows, handling faxes/mail per HIPAA standards).
- Utilize VA software applications: VISTA, CPRS, HSRM, PPMS, VetLink, CTM, Refdoc, EPSI, etc.
- Ensure compliance with HIPAA, VA privacy/security policies, and The Joint Commission standards.
- Work collaboratively with the Lead Scheduler and scheduling team to achieve patient access goals.
- Perform other duties as assigned.