Business Systems Analyst
Innova Solutions
- Pleasanton, CA
- $35.00-40.00 per hour
- Contract
- Full-time
Duration: 9 months+
Location: RemoteAs a Business Analyst:
As a Business Analyst, you will work within a global team, spanning various time zones and ensure excellent customer service. In this role, you will partner closely with our internal Business Technology group and our Support teams to maintain and enhance our systems and tools largely powered by .Responsibilities:
- Reimagine how customer support can improve customer experience and identify opportunities for technology improvements that lead to best in class customer service
- Plan, prioritize and lead the delivery of systems on the Support roadmap to meet Support strategy and business needs
- Assume role of product owner in scrum team(s) ensuring business requirements documentation, user story readiness, backlog grooming, user acceptance testing and release planning
- Work and collaborate cross functionally with business technology, environments, services and product teams to prioritize requirements and define the delivery roadmap
- Troubleshoot and triage reported system issues and work with the business and business technology to find viable solutions and facilitate resolution of issues
- 3+ years Business Analyst experience, preferably supporting enterprise-sized organizations.
- 2+ years experience working with
- Ability to be flexible, multi-task and get things done in a fast-paced and constantly changing environment
- Previous experience providing technical/customer support
- Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus
- Salesforce certification is a plus
- Proficiency with JIRA and Confluence a huge plus
Matt Delacruz
Sr. Technical Recruiter
510-690-5455
Matthew.delacruz@innovasoltuions.comPAY RANGE AND BENEFITS:
Pay Range*: $35-40/hr W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated® Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.