Sales & Service Representative (Universal Banker/Bank Teller)
Silicon Valley Bank
- Overland Park, KS
- Permanent
- Full-time
- Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions
- Adaptability: Has the ability to learn and adapt quickly to new information and technology
- Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
- Required Education: High School Diploma or GED
- Required Experience: 6+ months customer service experience AND 1+ years of recent cash-handling experience
- Preferred Skills and Experience:
- 1+ years of prior retail banking experience
- A comfortability with engaging in sales conversations
- Strong working knowledge of Microsoft Office