Field Technical Support Representative
- Texas
- $24.00-33.65 per hour
- Permanent
- Full-time
Within the HP Printing press family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. Deliver reactive and proactive activities according to the Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems and onsite technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for HP Total Customer Experience as well as the revenue growth, profitability, and account retention.ResponsibilitiesApplies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks.Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Job require 50% travel in supporting customers and training needsEnhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.Education & Experience RecommendedMinimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.Knowledge & SkillsCustomer Relationship ManagementCustomer SupportField Service ManagementHand ToolsKey Performance Indicators (KPIs)Preventive MaintenanceSafety StandardsTechnical ServicesTechnical SupportTechnical TrainingTest EquipmentInclude the following in all US job postings for hourly/non-exempt roles:The pay range for this position is $24.00 to $33.65 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.Pay varies by work location, job-related knowledge, skills, and experience.Benefits:HP offers a comprehensive benefits package for this position, including:Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including;4-12 weeks fully paid parental leave based on tenure13 paid holidays15 days paid time off ( )The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Job - ServicesSchedule - Full timeShift - No shift premium (United States of America)Travel - 75%Relocation - NoEqual Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s or your EEO rights as an applicant under the law, please click here: