The Office for Refugees and Immigrants (ORI) is Massachusetts' lead agency for refugee resettlement and immigrant integration into society. The Program Associate is an integral part of the success of the agency’s mission and mandate.Duties and Responsibilities (these duties are a general summary and not all-inclusive):
Supports the daily operation of the Program Team that includes, but is not limited to, collecting, reviewing, and analyzing data, preparing reports, and conducting research analysis on new program policies and procedures.
Provides technical assistance and supports the program staff to troubleshoot service provision issues.
Responds to programmatic inquiries from sister agencies, providers, community-based organizations, and constituents.
Creates, prepares, and distributes documents for site visits such as monitoring packets.
Organizes and coordinates events such as the Quarterly Consultations, providers trainings/meeting etc.
Supports contracts procurement efforts.
Performs other duties as assigned by supervisor.
Required Qualifications:
Excellent organizational skills.
Excellent interpersonal skills.
Strong written and verbal communication.
Strong computer skills.
Knowledge of the proper format/procedure for assembling items of information.
Ability to prioritize, multitask, and work in a fast-paced and dynamic environment.
Ability to coordinate and organize project activities.
Ability to work independently and collaboratively.
Ability to establish rapport, maintain harmonious relationships, and deal tactfully with others.
Preferred Qualifications:
Proficiency in Microsoft Office products.
Knowledge of the Commonwealth of Massachusetts' state laws, policies and guidelines that govern ORI's operations and activities.
Knowledge of ORI's organization structure.
Knowledge of the diverse refugee and immigrant-serving programs and services.
Understanding of the diverse cultures in the Commonwealth and the challenges and barriers faced by our refugee and immigrant communities.
Develops and maintains collaboration and partnership with diverse public and private sectors.
Bilingual/bicultural candidates encouraged to apply.
About the Office for Refugees and Immigrants:In 1985, the Massachusetts Office of Refugee Resettlement was designated by MA Executive Order to be responsible for refugee affairs in the state. In 1992, the state legislature established the Office for Refugees and Immigrants (ORI). The ORI Executive Director serves as the State Refugee Coordinator per the Refugee Act of 1980 and state law. The Office administers programs that provide direct services to clients through a network of resettlement agencies, faith-based organizations and ethnic community-based organizations, which have the capacity to serve the culturally and linguistically diverse needs of newcomer populations. To learn more about (ORI) please visitPre-Offer Process:A criminal background check will be completed on the recommended candidate as required by the regulations the Executive Office of Health and Human Services set forth prior to the candidate being hired. For more information, please visitEducation, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theFor questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.QualificationsFirst consideration will be given to those applicants that apply within the first 14 days.MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.Substitutions:I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.**Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics?An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
