Customer Service Representative

GKN Automotive

  • Sanford, NC
  • Permanent
  • Full-time
  • 1 month ago
Degree Level: Bachelor's DegreeJob Description:Key Responsibilities:Management
-Create a local document management system for an office or department.Data Collection and Analysis
-Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.Operational Compliance
-Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.Personal Capability Building
-Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.Customer Order Processing
-Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
Solutions Analysis vehicle performance for releases.Solutions Analysis
-Find the most effective ways to respond to routine functional inquiries. Involves following
procedures and precedents.Operations Management
-Provide operational support by performing a range of routine activities using existing
systems and protocols.Resolving Customer Issues
-Respond to basic issue escalations promptly and appropriately; provide managerial
approvals as required.Health, Safety, and Environment
-Contribute to reviewing existing operations in own area of work, and support in generating
new ideas to assist in identifying continuous improvements.Formal qualifications required:
  • Bachelor's Degree
Previous experience required:
  • 3+ years experience in a customer service representative in automotive
Skills:
  • Excellent verbal and written communications
  • Must be fluent in English
  • Must be able to work and travel independently
  • Strong problem solving and analytical skills
About GKN Automotive:We have been inventing the future for 250 years. A global automotive technology company that pioneered electric drive systems and is now driving the future of transportation. GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture, and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.What do we offer?Compensation: Competitive Salary with Bonus StructureBenefits: Eligible employees may participate in most benefit programs on the first of the month following or coincident with date of hire.
  • Medical, Dental and Vision Plans
  • Employer Paid Life and AD&D Insurance
  • Pre-tax Savings & Spending Accounts (HSAs and FSAs)
  • Voluntary Benefits - a variety of options
  • Employer Paid Short and Long-Term Disability
  • 401(k) Plan with Employer Match
As a global engineering company, innovation is what differentiates us from our competitors and is central to our success. We seek people of different backgrounds, with different skills and perspectives to spark originality, imagination, and creativeness in our teams around the world. GKN Automotive is an equal opportunity employer. We treat all employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or applicant on the grounds of age, race, creed, religion, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristics protected by law. We are committed to providing individuals with disabilities reasonable accommodation to participate in the job application or interview process. Please contact us to request any such accommodation:

GKN Automotive