Specialist, Technical Support

Archdiocese of St. Louis

  • Saint Louis, MO
  • Permanent
  • Full-time
  • 1 month ago
The Archdiocese of St. Louis strives to teach and share our faith, serve others, and foster unity throughout the St. Louis area. Once a part of Kenrick-Glennon Seminary's campus, the Cardinal Rigali Center in Shrewsbury, MO is today the headquarters and curia (governing body) for the Archdiocese of St. Louis.Job SummaryThe Archdiocese of St. Louis strives to serve the community through education, housing, healthcare and unites people in faith, service and community. We are seeking a Specialist Technical Support who is a motivated, detail-oriented, and a user focused mindset. This position is part of the Office of Information Technology and is located at the Cardinal Rigali Center in Shrewsbury, Mo. The Specialist Technical Support will work with a team focused on assisting users’ technology needs throughout the archdiocese. This role offers the opportunity to advance within the organization.Job ResponsibilitiesProvide technical support and assistance to users experiencing computer-related issues as the first point of contact for troubleshooting hardware, software, and network problems, offering solutions via phone, email, connect remotely, or in person. Responsibilities include diagnosing issues, guiding users through problem-solving steps, escalating complex problems, and documenting solutions.Other Responsibilities
  • Creating and maintaining records of user interactions, including problem descriptions, troubleshooting steps, and resolutions.
  • Effectively communicating technical information to users with varying levels of technical expertise.
  • Ensuring a positive user experience by providing timely and effective solutions
  • Provide basic training to users on new technologies or software
  • Other projects as assigned.
Job Requirements
  • Strong understanding of computer hardware, software, and Networking concepts
  • Excellent analytical and problem-solving skills to diagnose and resolve technical issues
  • Strong customer service skills to provide a positive user experience
  • Ability to remain patient and empathetic while assisting users with technical difficulties
  • Experience with ticketing systems to manage and track support requests
  • Familiarity with remote support tools for assisting users remotely
  • Experience with Windows operating systems
  • Experience with Mac operating system a plus
  • Associates degree or higher in IT or relevant certifications required
The Archdiocese of St. Louis is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, national origin, age, marital, parental, veteran or disability status.

Archdiocese of St. Louis