Front Desk Agent
East West Hospitality
- Snowmass, CO
- $25.00 per hour
- Permanent
- Full-time
- Maintain and control all pre-registration and pre-assignment of rooms.
- Be aware of the selling situation for a week in advance.
- Assure that check-outs have been pulled and verified on a regular basis.
- Assure the accuracy and completion of all folios, room changes, credit approvals, etc.
- Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.
- Have knowledge of any and all promotions and/or current programs that would influence or affect the guest.
- Maintain a high standard of personal hygiene and be in proper uniform at all times.
- To ensure the front office management team are aware of any VIP's coming to the hotel or guests that may require special attention
- Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing.
- Must be fully vaccinated against the COVID-19 virus and provide evidence of full vaccination status to East West.
- Knowledge of Front Office, Guest Relations and Reservations operational procedures.
- Good working knowledge of Reservations, Switchboard and Guest Inventory systems.
- Knowledge of overall hotel operations as they affect department.
- Good presentation, platform and training/facilitation skills.
- Ability to use standard software applications and hotel systems.
- Knowledge of safety standards.
- Effective decision making skills.
- Effective problem-solving skills.
- Cashiering skills.
- Good negotiation and consensus building skills.
- Ability to manage labor effectively.
- Good organizational skills.
- Effective change management skills.
- Ability to display good hospitality skills and sets a positive example for guest relations.
- Ability to acquire and maintain relationships i.e. colleagues, customers and vendors.
- Good communication skills (verbal, listening, writing).
- Bilingual helpful but not required.
- Good customer and colleagues relation skills.
- Health Insurance - Choose from two plans!
- Dental, Vision, & Accident Insurance
- Life Insurance
- Ski Pass or Equivalent Bonus
- 401(K) Plan with Employer Match
- Paid Time Off & Paid Sick Time
- Career Development Trainings
- Discounts at Eye Pieces & Venture Sports
- Sabbatical Program
- $500 Referral Program
- Employee Assistance Program
- We believe racism, discrimination and acts of violence are intolerable.
- We believe that being unique is powerful.
- We believe inclusion and diversity are integral ingredients to progress.
- We will actively pursue diversity and inclusion.
- We will commit resources to new and existing initiatives.
- We will listen and create opportunities for all voices to be heard to inspire positive change.