Head of Supply Planning Operations

Dyson

  • Chicago, IL
  • $160,000-200,000 per year
  • Permanent
  • Full-time
  • 8 days ago
Summary Salary: $160,000 - $200,000 annually plus bonus opportunity Team: Supply Chain and Logistics Location: United States - Chicago OfficeAbout usDyson is a global technology enterprise. We're growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store's across the country.We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.About the roleThe successful candidate will be highly operational, excel at growing and managing teams, a consummate team player, adept at building world class operations and delivery experiences that customers love. S/he will have excellent written and oral communication.This position is instrumental in leading the strategy and execution of Dyson supply chain and order fulfillment solutions across the Americas region. This includes particular focus on Dyson retail and e-Commerce revolution as we seek to make our supply chain one of our strategic enablers. Based on business priorities, this role implements models that optimize service levels, inventory, and costs.Accountable for the end to end Americas supply chain and fulfillment related performance KPIs and operational budgets. Responsible for generating supply chain strategies that will help move Dyson's supply chain to world class. S/he will continuously seek out ways to improve the processes and operations related to the supply chain organization.The position will optimize supply chain end to end, with focus on delivering exceptional service, while optimizing costs. Partnering with Sales leadership, Direct leadership, Finance, IT and retailers to drive efficiencies and service levels across the supply landscape. Partnering with the overall Americas Supply Chain organization will be critical to drive best practices and consistency across the supply chain.Key partner on collaborative process improvement projects and strategy development at all levels and with multiple teams including Dyson retail, e-Commerce, IT, Finance, Multi Brand retail and global teams.Main Accountabilities and Supporting ActivitiesIdentify the optimal future state of operations compared to the current state and prioritize closing the gaps.Analyze opportunities, develop and implement strategies and business plans to optimize the customer delivery experience for both the ecommerce and retail channels and reduce costs.Build world class supply chain capabilities - systems, processes, policies, and practices.Build and develop a great team that challenge themselves to provide excellence in customer service.Own the relationship between Sales, Retailers and all 3PL's (freight forwarder, cross docking operations, outside warehousing, order fulfillment, etc.)Builds and maintains strong, positive partnerships with all stakeholdersEnsures operational adherence to the plan (timely processing and/or flow of orders, adherence to budgets, etc.) and communicates issues impacting product availability and/or financial budgetsShares best practices and actively contributes to process improvementRepresents Ops team at a variety of divisional and/or product related meetings and offers operational expertise/perspectiveAbout youBA/BS required, in the area of Supply Chain or related quantitative/business discipline preferred.8 years' experience, preferably in consumer electronics or appliance industry and/or an organization with a well-developed Omni channel infrastructure.Strong hands on knowledge of all aspects of the Supply Chain - warehousing / distribution center operations, logistics, production, procurement, planning, forecasting, inventory management, etc dealing with complex retailer supply chain requirements.5 plus years of experience in leadership rolesProven ability to build operations from the ground up defining and redesigning roles, responsibilities, processes, technology, policies and practices for multiple customer segments.Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment.Proven track record of success defining and delivering innovative disruptive ideas to drive long term business results.Experience hiring world-class talent, as well as developing and coaching others to achieve their full potential.The ability to think and move quickly and inspire his/her team in an environment where continuous innovation is desired.Demonstrated analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.Experience working with partners at multiple levels within the organization (eCommerce, marketing, finance, human resources, legal and other functional groups)High degree of organization and ability to manage multiple, competing priorities simultaneously (including demonstrated ability in planning and organizational project management).Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels.Demonstrated ability to listen, negotiate and leadExhibits excellent judgmentEntrepreneurial problem solverVocally self-aware and curiousPositive attitude and infectious enthusiasmHires great people. Develops great peopleHas relentlessly high standardsThinks strategically, but stays on top of tactical executionExpects and requires disruptive innovation of her/his teamResults orientedHas the innate ability to inspire passion in othersBenefitsAt Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.Financial benefits:
  • 401K with up to a 4% match
  • Company paid Life Insurance and AD&D
  • Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle benefits:
  • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
  • Pre-tax Commuter Benefits (applicable areas only)
  • Generous Child Care Leave Program
  • Wellness Program
  • Employee Assistance Program
  • Generous Dyson Product Discounts
Health benefits:
  • Multi-Level Healthcare Coverage Options
  • Vision & Dental Coverage
  • Company paid Short-Term and Long-Term Disability
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.Posted: 26 August 2025

Dyson