Lead Certified Medical Assistant, Day Shift, Germantown Cardiac Associates
- Germantown, MD
- Permanent
- Full-time
- Communicate with the Practice Manager on issues that impact the site and areas of needed support.
- Train and onboard new Medical Assistants at the practice site and providing retraining when indicated.
- Provide ongoing support, guidance, and retraining to front end employees at the site in areas such as scheduling, patient calls, and other front-end operations.
- Assist with the deployment of new workflows.
- Manage the practice site’s medical assistant coverage schedule.
- Ensure standardized workflows are being implemented by the medical assistant team.
- Manage medication, immunization, and medical supply inventory; Communicating with the Practice Manager when an order needs to be placed.
- Provide feedback to the Practice Manager on Medical Assistants’ performance.
- Address patient complaints and questions and escalate to the Practice Manager when needed.
- Assist with the maintenance of medical equipment, troubleshooting breakdowns, and coordinating repair.
- Submit facilities and IT tickets for the practice site when needed.
- Prepare patients and assisting clinicians in the exam rooms
- Accurately documenting and recording patient examination, treatment, and test results into EMR in accordance with department policy
- Maintain safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations
- Maintain patient confidence and protecting operations by keeping patient health information confidential
- Assist providers with referrals
- Follow CDC isolation guidelines, infection control practices, demonstrates appropriate use of PPE, performs hand washing according to policy and enforces safety regulations
- Prepare, clean and stock exam rooms.
- Work in coordination with other staff to ensure patient satisfaction and office efficiencies.
- High school diploma or GED required
- 3 years’ experience in a clinical environment required
- Current Certified Medical Assistant/CMA required
- Active American Heart Association Basic Life Support (BLS) certification required
- Knowledgeable in both front-end and back-end operations
- Sterile technique, surgical instrumentation, medical supplies & equipment
- Computer knowledge and typing skills
- Strong customer service skills
- Ability to multi-task and maintain professionalism in stressful situations
- Familiarity with medical office procedures and practice management software
- Familiarity with medical terminology, CPT & ICD coding, and insurance requirements
- Ability to process requests efficiently and promptly
- Ability to abide by HIPAA, OSHA, and Adventist HealthCare policies and procedures
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.