Assistant Manager Mornings

• Employee discounts
• Health insurance
• Paid time off
• Training & development

• Create a culture of positivity and motivation within the club and with the Team Members.
• Create and maintain a friendly welcoming atmosphere for all members, prospective members, and guests and ensure staff follows superior customer service guidelines. Provide 1 service.
• Recruit, hire, train, and develop a high-performing club team.
• Complete all payroll functions promptly, this includes but is not limited to running reports, submitting payroll, and approval of time cards.
• Adhere to policies and procedures outlined in the employee handbook.
• Obtain Regional Manager permission for the purchase of any new retail goods or cleaning supplies.

• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Administrate and process all new hire and ongoing personnel paperwork.
• Resolve employee issues or concerns. Elevate appropriate issues to upper management.
• Maintain employee files according to state regulations.
• Prepare HR-related forms as necessary.
• Obtain approval in writing from the Regional Manager for all overtime requests.
• Manage disciplinary/termination activities.
• Complete monthly and annual evaluations on your team
• Uphold integrity and security of staff files and sensitive company documents.
• Make raise requests in writing to Regional Manager. (If applicable)

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Demonstrate unparalleled knowledge of computer systems to complete any membership-related function.
• Explain and promote our unique fitness instruction classes (PE@PF) to active members and new members, helping them to keep their workouts new and exciting.
• Ensure that staff is aware and trained on all marketing promotions.
• Facilitate all member requests, issues and questions.
• Exceed the minimum required daily statistics.
• Track statistics and reports (weekly, monthly, annually).
• Maintain accurate daily balance sheets and complete daily bank deposits.
• Authorize refunds.

• Oversee cleanliness and maintenance of the facility.
• Ensure the safety of employees, members, and club property.
• Determine and communicate equipment repair promptly.
• Manage inventory system for cleaning supplies.

• Take control of, assess, and assist in emergency medical situations.
• Complete and submit an official accident report to the regional manager and check back in with the member within three days.
• Ensure prompt opening/closing of the gym when applicable.
• Backup support for any absent employee.
• Maintain your club to a BER standard of 90% or higher.
• Be a brand ambassador by leading a judgment-free lifestyle.
• Manage inventory system for retail goods.

• Superior customer service skills, preferably in the fitness industry
• Exceptional leadership, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite)
• Hardworking, enthusiastic and energetic!
• Strong problem-resolution skills
• Current CPR Certification is recommended.
• Must be 18 years of age or older
• Must be punctual
• Must have the ability to be constantly on call on an immediate as needed basis

• Visible continuous activity during shift
• Continual talking in person or on the phone to members during shift
• Must be able to lift up to 50 lbs.
• Frequent climbing, balancing, kneeling and crouching during shift
• Frequent cleaning of equipment and facilities

Planet Fitness