Procurement Operations Manager
Qualtrics
- Provo, UT
- Permanent
- Full-time
- Maximizing efficiency and effectiveness of operational Procurement processes for Qualtrics
- Identifying and meeting local and regional requirements while implementing global standards
- Demonstrating in-depth knowledge of operational best practices through consistent application within the Shared Services and Procurement teams
- Listening to and appropriately addressing stakeholder feedback regarding user experience and overall program operations
- Strengthening relationship with Shared Services team and operating as “one Qualtrics”
- Operating as a team player across executive levels who effectively collaborates with business units and functional partners (i.e., IT, finance, HR, legal)
- Establishing a positive team environment, where people are inspired, encouraged, and motivated
- Providing clear direction to teams regarding objectives, KPIS, etc., and holding all involved parties accountable for delivery in accordance with agreed standards
- Lead with Influence: Develop your leadership skills, inspiring and motivating your team to achieve exceptional results.
- Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.
- Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.
- Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.
- Act as the functional owner for all downstream Procurement capabilities, including requisition-to-pay and expense processing and auditing
- Refine operating model for operational Procurement to ensure effective execution of requisition-to-pay and expense processes and seamless collaboration between Qualtrics Procurement organization and the Shared Services team
- Identify opportunities for improvement across the Procurement operating model, with an emphasis on segmentation of operational activities from Sourcing teams and transition to Shared Services support model
- Represent Procurement’s interest in discussions or decisions regarding Shared Services’ team objectives, ways of working, and staffing
- Provide support to the Shared Services team in a “dotted line” capacity
- Partner with peers in Procurement as well as Shared Services leadership to define and implement relevant organizational KPIs
- Serve as the accountable party to Qualtrics Procurement and business stakeholders for delivery of operational activities in line with agreed KPIs and targets
- Act as a point of escalation for Procurement and Qualtrics business stakeholders for issues related to Shared Services delivery or operational processes
- Provide functional oversight and support to Category Support resources, with a focus on differentiating scope from Category Leads and ensuring strong connectivity with Sourcing team
- Manage M&A activities for Procurement including gathering supplier data and contracts, identifying dispositions, and supporting the Category Management team in contract consolidations.
- 9+ years of experience in Procurement and/or operational roles
- Leadership experience in operational Procurement (e.g. Req-to-Pay, Accounts Payable, etc.)
- Proven ability to coach and develop a team
- Proven ability to meet or exceed operational KPIs
- Complex project management, ideally related to S2P implementation or enhancements
- Experience with process mapping, optimization, and implementation
- Strong background in Procurement technologies that support the Source-to-Pay process
- Proficiency in all modules of Coupa
- Previous experience in a technology or software company
- Bachelor’s degree required / MBA, JD, or advanced degree in a procurement related field preferred
- CFO & Finance leadership team are highly invested in making finance build a strong team culture
- Abundant learning opportunities - the leadership team prioritizes continual learning
- Generous 401(k) Match
- Amazing Q-Group Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more