Radiology Patient Scheduling Representative
T2 Flex
- Atlanta, GA
- Permanent
- Full-time
- Collecting all required patient information, including scheduling, pre-registration, and insurance verification
- Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
- Obtaining and accurately entering necessary demographic, clinical, and billing information
- Explaining processes, forms and procedures to callers, ensuring that patients understand required, documentation requirements and subsequent measures
- Collecting copays and payment information when necessary
- Processing required information according to client policies and procedures
- Providing professional, compassionate and concierge-like service to patients
- Available to work from 7am to 7pm EST
- Have a strong background in patient scheduling doing 10+ calls an hour
- Bachelor's Degree preferred
- 1-3 years of customer service experience
- Ability to maintain the highest level of confidentiality
- Excellent attention to detail and a commitment to accuracy
- Exceptional interpersonal, written and oral communication skills
- Knowledge of medical terminology is a plus
- Must be flexible and adaptive to a fast pace call center environment
- Strong computing and software skills (PC, MS Word, Excel, Outlook)
- Strong work ethic, reliability, and dependability
- Team player, self-motivated, compassionate and patient care centered
- Must have worked as a patient scheduler before in a specialty such as dermatology, family medicine, oncology, cardiology etc.
- Must be able to meet strict KPI’s
- You will be required to understand this is a full-time position working 40 hours per week
- You will be required to understand you will be eligible for benefits after 90 days
- You will be required to have taken the systems Requirement Check and have the IT in place to support the position including computer, monitors, headsets and internet
- You will be required to work shifts between 7AM – 7PM EST
- You will be required to be in good health and able to work allocated shifts
- You will be required to understand this is a remote position
- You will be required to be willing to be cross trained
- Career development advancement
- Competitive benefit package including a 401(k) match, medical/dental/vision insurance
- Extensive training and learning opportunities
- Knowing that you make a difference everyday
- Paid time off and holidays
- Positive work culture and great team of people