Receptionist
Crowley Car Company
- Escondido, CA
- $16.50-19.00 per hour
- Permanent
- Full-time
- Answer phones (using a script) and direct customers to the correct personnel
- Ensuring that all calls presented are answered promptly and professionally
- Following the guidelines on all inbound and outbound calls
- Maintain accurate information in applicant tracking system
- Call candidates to do preliminary calls and schedule interviews for management
- Ability to work well under pressure
- Acquiring a complete knowledge of product information related to the makes and models of the Dealership
- Developing proficiency with all features of the dealership software
- Ensuring that all information entered in the software is consistent and accurate, 100% logging of all contact made with customer
- Assists management with reminders and planning of birthday and anniversary recognition activities
- Maintains and orders all office supplies
- Handles invoicing for general dealership services (i.e. paint or repairs around the office, cleaning service, etc.)
- Performs specific month end tasks as directed (prepares reports or submits information in specialized websites/platforms)
- Prepares basic reports for Used Car CPOs
- Assists with other special tasks or duties as assigned
- Excellent communication skills in person, on the phone, and in writing.
- Ability to interact with customers with professionalism, efficiency, and courtesy.
- Knowledge of appropriate telephone etiquette.
- Ability to listen and answer customer questions on the phone and in person.
- Ability to properly document customer concerns.
- Ability to work with and quickly resolve customer complaints.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Computer knowledge required.
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance